VERMEER ALL ROADS - PARTS RETURN/EXCHANGE POLICY
Criteria For Return/Exchange:
- Must have proof of purchase
- Must be returned/exchanged within 30 days of original purchase
- Must be in original packaging and in resalable condition
- All returns must be approved by the Parts, Aftermarket or Branch Manager.
- Request for return should be submitted to the respective branch parts department.
- All requests must include the necessary information along with the physical parts or photos.
- Returns cannot be processed until all items have been inspected and approved.
- Any of the criteria above not met
- Special-ordered, non-returnable classed items
- Installed, Damaged, Used or Weathered items
- Electrical and Electronic items
- All arborist gear is non-returnable
- Any part found to have a manufactured defect may be exchanged
- Installed parts found to have a manufacturer defect must be processed as a warranty claim and are subject to approval/denial by the manufacturer, at which time credit will be issued.
- All returns are subject to a 20% restocking fee
- Freight, shipping, and handling charges are non-refundable
** Vermeer All Roads reserves the right to determine the eligibility of any returns. **
SUBJECT TO CHANGE WITHOUT NOTICE.Last updated: March, 12th, 2025